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FAQ

Diamonds

  • Lab-grown diamonds are diamonds that are grown instead of mined - they are chemically and physically identical to natural diamonds. They start as a little pieces of carbon, all it needs to grow is heat and pressure. By mimicking the natural conditions unique man-made diamonds are created which are then cut and polished by hand to sparkle at their best.

  • Yes, they are! They have the exact same visual and chemical composition as natural diamonds, they simply have a different story of origin. By sight and science, there’s no difference between them.

  • Nope! They would need very special equipment only available in gemological laboratories to tell the difference between a mined or a lab-grown diamond.

  • Absolutely! Our diamonds are cultured, rather than mined, therefore less scarce. This means they come at a very fair price.

  • Our mission is to always use the highest quality for our jevelry. We only use D-G colors, VS clarity and excellent cut. We want to make sure your diamonds are always shining.

  • Of course! Since our diamonds are created in a lab, their journey is completely traceable from conception to the piece you proudly wear. Not one stop of their journey contains conflict.

  • Visit our ingredients page here.

Solid gold

  • Our jewelry is made out of solid gold, ONLY !

  • Of course not! Our solid gold is made for everyday wear. You don't have to take them off while showering, swimming, sleeping or working out.

  • The carats (weight) of gold used in jewelry is always alloyed (mixed) with a bunch of other metals to give it strength and durability. Pure 24k gold is too soft and fragile for everyday wear. We use 14k gold because it scratches less and doesn’t bent or wear out as easily as 18K gold. 14k gold comes at a much fairer price without diminishing its aesthetic.

  • Our yellow and rose gold is nickel- free, while our white gold contains a tiny amount of it. As for zinc, our gold is completely zinc-free.

  • Yes, it is! Our traceable gold, also known as ‘green gold’, comes from conflict free regions, adhering to strict environmental and human rights policies.

  • Visit our ingredients page here

Jewelry

  • We recommend going to your favourite piece in our shop. When selecting a diamond stud size, all the pictures (with model or without), will showcase that size you selected. So if you selected medium, you will see the medium stud on the model. This really helps in comparing stud sizes.

  • Our idyl solid golden chain can be worn in 3 lengths; choker look, mid-stack or a looser fit - it's adjustable at (15"/ 37cm) , (17"/42cm) and (18"/45cm).

  • Yes - our jewelry is made for everyday wear. It’s made out of solid gold and lab grown diamonds. You can shower and swim in them as much as you would like and it won’t lose any of its luster or brilliance, forever.

  • All our jewelry is made in our atelier in Antwerp (Belgium), the diamond capital of the world.

  • Our jewelry is made for everyday wear but even something as strong as your idyl piece deserves love and care. Make sure to store your jewelry in a safe place when not wearing your pieces.


    To maintain its sparkle, add a couple of drops of our shine serum to warm, let it soak for 30 mins and lightly scrub your pieces with our Exfoliating Brush. Rinse abundantly till there is no residue left and keep away from the sink to avoid unpleasant surprises.

  • Never fear, we are here. Drop us a line (hello@idyl.com)

Modularity

  • Pick a stud size (petite, medium or big) and choose your add-ons to start building your idyl collection. All of our studs fit perfectly into all of our add-ons, so that you can mix and match while constantly creating new looks.

  • The idyl chain is adjustable in 3 lengths (15'',17'',18'') and fits perfectly into all of our add-ons. By having one chain and multiple add-ons you can constantly change your look while using the same base.

  • For earrings; all of our add-ons fit all of our idyl stud perfectly. We can't guarantee your studs will work with our add-ons but they might work with some of our 'chain' models such as; Apollo, Coco, Billy, Ella & Silos.

    For necklaces; all of our add-ons fit our idyl chain perfectly. We can't guarantee that the add-ons will go through your own chain but they might work with some models such as; Laila, Solo I, II, III, Ella, Coco or Billy.

  • Visit our concept page here

Order & Shipping

  • We promise to deliver your jewelry within 7 working days, but we will try to do it in 5. If you are in a hurry drop us an e-mail (hello@idyl.com) and we will try our best to accommodate your request.

  • You can track your shipment through the DHL link that you have received by email. If you have any problem whatsoever, drop us a line at hello@idyl.com and we will make sure to help you out.

  • We ship worldwide.

  • Shipment is always on us! We offer free shipping worldwide.

  • You can relax, all our shipments are 100% insured by us.

  • Yes! For security reasons all our shipments require a signature upon delivery.

Duties & Taxes

  • United States: duties and taxes are included in the final prices. You won’t have to pay anything additional on arrival. 

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    European Union: duties, taxes and the VAT is included in all the final Euro prices. You won’t have to pay anything additional on arrival.  

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    United Kingdom: duties, taxes and the VAT is included in all the final Euro prices. You won’t have to pay anything additional on arrival. 

    If you’re ordering to any other country, you may have to pay taxes and duties upon delivery. We recommend checking your local regulations.

Returns & Refunds

  • Of course! At idyl we offer a no questions asked return policy. You are allowed to exchange or return your pieces 30 days from shipment. Just make sure that the items are returned unworn and in the original packaging. Orders placed from Nov 10th, 2021 until Dec 10th, 2021 are eligible for our extended holiday return policy, which allows you to return unworn pieces within 60 days.

  • Return shipment is always on us! You won't have to pay anything.

  • Send us an e-mail with your order number to hello@idyl.com

  • ​​The full amount of your return will be refunded within a maximum of 5 days after receiving the piece in our atelier for verification.

Holiday Returns

  • Orders placed from Nov 10th, 2021 until Dec 10th, 2021 are eligible for our extended holiday return policy, which allows you to return unworn pieces in their original packaging within 60 days. Orders placed after this specific period are eligible for our 30-day "no question asked return policy".

Payments

  • We offer multiple ways to pay for your items. We accept most credit card and payment gateways such as PayPal and Apple Pay. Simply select your payment method at check-out. In addition we also offer Klarna, allowing you to pay in 4 interest-free instalments.

  • Discount codes are usually disabled during our sitewide promotions.
    Discounts are automatically applied at checkout.

Klarna payments

  • Klarna allows you to pay your purchase in 4 interest-free instalments. There are no additional costs whatsoever.

  • Klarna is currently only available for our US customers. It will appear as a payment option on our checkout page. When selecting your payment method at checkout, choose Klarna. You will be redirected to the Klarna website and asked to log in (or register if you’re a first-time user). After confirming your payment details, you will be able to complete your order.

  • Visit the Klarna website here for a comprehensive list of FAQs and their Privacy Policy here.

Warranty & Certificate

  • Your jewelry is under warranty for any manufacturing defects (in material or workmanship) for a period of 2 years from the date of purchase. This does not cover damages caused by accidents, scratches arisen from normal wear, neglect or improper use.

  • Every jewelry purchase is always accompanied by a certificate of authenticity stating that your idyl piece is genuine and made out of sustainable materials.

Gifting

  • Of course! We offer free sustainable gift wrapping and the option to add a personalized handwritten note. In addition, our packaging boxes themselves are stunning and definitely a show-stopper for any gift. Let us know about any specific comments or requests in the designated field in the cart. 

  • Absolutely! We offer digital gift cards and they arrive immediately via email. You can print it out or forward it to the recipient. Our gift card can be used towards any product and it doesn’t expire.

  • Make sure to check our sets here, they are perfectly curated by our stylist. We made sure to include something for everyone!

Talk to us

  • No worries - we offer complementary styling sessions! Simply book a free session with our in-house stylist by clicking here if you are not sure what piece or add-on to get.

  • Just drop us a line with any comments or suggestions at hello@idyl.com