FAQ

All our jewelry is handcrafted in our atelier in Antwerp (Belgium), the diamond capital of the world.

Never! We only use solid gold (not vermeil or plated gold) in our jewlery to ensure it stays intact for everyday wear. You don't have to take them off while showering, swimming, sleeping or working out . You can wear our jewelry 24/7 without the jewelry losing its shine or tarnishing in any way.

We always use the highest quality of diamonds for our jewelry.

D-G colors, VS clarity, excellent cut.

The simple answer is YES!

The only thing that makes a lab-grown diamonds different from natural diamonds is their origin. Lab-grown diamonds are “grown” inside a lab using technology to replicate the natural diamond growing process. The result is a man-made diamond that is chemically, physically, and optically the same as those grown below the earth’s surface.

Lab-grown diamonds are not fakes or cubic zirconias. They have all the same physical and chemical properties of a mined diamond, in fact even experts would need very special equipment only available in gemological laboratories to tell the difference between a mined or a lab-grown diamond.

Yes, lab-grown diamonds are more ethical, and kinder to our planet. They also come at a fairer price.

Nope! They would need very special equipment only available in gemological laboratories to tell the difference between a mined or a lab-grown diamond.

Yes! Our diamonds are created in a lab, their journey is completely traceable from conception to the piece you proudly wear.

Our traceable gold, also known as ‘green gold’, comes from conflict-free regions, adhering to strict environmental and human rights policies.

Never! Our jewelry is made out of solid gold, ONLY !

Our gold is completely zinc-free. Our yellow and rose gold is always nickel-free, while our white gold contains a tiny amount of it.

Yes, it is! Our traceable gold, also known as ‘green gold’, comes from conflict free regions, adhering to strict environmental and human rights policies.

We use 14k gold because it scratches less and doesn’t bent or wear out as easily as 18K gold. Solid 14k gold comes at a much fairer price without diminishing its aesthetic.

Our jewelry is made for everyday wear but we would advice to store them in a safe place when not wearing them and to clean them gently using our Care Kit to keep their lustre and shine impeccable.

We recommend going to your favourite idyl earring in our shop. When selecting a diamond stud size, all the pictures will automatically change to showcase the size you selected. Let’s say you selected the medium diamond stud size, you will then see the medium stud size on the model as well as on the product image. This really helps in comparing stud sizes.

Check our handy size-guide on the product page for additional information.

Our idyl solid gold chain can be worn in 3 lengths; choker look, mid-stack or a looser fit - it's adjustable at 15” (37cm), 17”(42cm) and 18” (45cm). Perfect for stacking.

Check our handy size-guide on the product page for additional information.

Pick a diamond stud size (petite, medium or big) and choose your idyl add-ons to start building your idyl collection. All of our studs fit perfectly into all of our add-ons, so that you can mix and match to create new stacks.

The idyl chain is adjustable in 3 lengths (15'',17'',18'') and fits perfectly into all of our add-ons. By having one chain and multiple add-ons you can constantly change your look while using the same base.

For earrings; all of our add-ons are made to fit all of our idyl studs perfectly. We can't guarantee your own studs will fit our add-ons.

For necklaces; all of our add-ons are made to go through our idyl chain perfectly. We can't guarantee that the add-ons will go through your own chain.

We ship worldwide and it’s free.

Shipping is always on us! We offer free worldwide shipping on all orders

We use DHL Express on all orders. Once your order is placed we are dipatching your package within 24hours and we promise to deliver your jewelry within 7 working days, - we will even try and to do it in 5.

The shipping date (= the date on which your idyl pieces leave our atelier) is mentioned on all product pages depending on stock levels.

If you need your idyl pieces urgently drop us an e-mail (hello@idyl.com) and we will try our best to accommodate your request.

You can track your order through the DHL link that you have received by email. If you have any problem whatsoever, drop us a line at hello@idyl.com and we will make sure to help you out.

Yes, always. You can relax, all our shipments are 100% insured by us.

Of course! Get in touch and we’ll take care of the rest. (hello@idyl.com)

Of course! At idyl we offer a no questions asked return policy. You are allowed to exchange or return your pieces* 30 days from delivery. Just make sure that the items are returned unworn and in the original packaging.

*this doesn't apply to engraved pieces.

All of our engraved jewelry is personalised in our atelier and is therefore unique. For this reason, our engraved jewelry is not eligible for exchanges or refunds.

Yes! Returns or exchanges are always on us! You won't have to pay any shipping fee and will be fully refunded as soon as we receive your package.

Send us an e-mail with your order number to hello@idyl.com and we will provide you with a return label and the shipping instructions.

The full amount of your return will be refunded within a maximum of 5 days after receiving the piece in our atelier for verification.

You won't be charged any duties or taxes in the following countries:

- United States
- Canada
- Australia
- United Kingdom (England, Wales, Schotland & Northern Ireland)
- European Union (VAT included)
- Switzerland
- Monaco

For all other countries:
If you’re ordering to any other country not listed here above, you may have to pay taxes and duties upon delivery.

US: Click here for our website in US DOLLARS ($US).
All duties & taxes are included.

Canada: Click here for our website in CANADIAN DOLLARS ($CA).
All duties & taxes are included.

EU: Click here for our website in EU EUROS (€).
All duties & taxes are included.

UK: Click here for our website in POUND (£).
All duties, taxes and VAT are included.

Australia: Click here for our website in AUSTRALIAN DOLLARS (AU$).
All duties & taxes are included.

Switzerland & Monaco: Click here for our website in EU EUROS (€).
All duties & taxes are included.

*All other countries: Click here.

For every idyl piece, you get a 2 year warranty for any manufacturing defects. This does not cover damages caused by accidents, scratches arisen from normal
wear, neglect or improper use.

Never fear, we are here. Drop us a line (hello@idyl.com).

Every jewelry purchase is always accompanied by a certificate of authenticity stating that your idyl piece has passed a thorough quality control, is genuine and made out of sustainable materials.

Of course! We offer free sustainable gift wrapping and the option to add a personalized handwritten note. Let us know about any specific comments or requests in the designated field in the cart.

Make sure to check our sets here, they are curated by our in-house stylists. We made sure to include something for everyone.

Absolutely! We offer digital gift cards and they arrive immediately via email. You can print it out or forward it to the recipient. Our gift cards can be used towards any product without every expiring.

Our promotion cannot be combined with any your idyl club vouchers, other discount codes or offers.

Of course! At idyl we offer a no questions asked return policy. You are allowed to exchange or return your pieces 30 days from delivery. Just make sure that the items are returned unworn and in the original
packaging. Should you return an item and the remaining value of the order falls below the threshold, your 20% off will no longer be valid and retrogress to 10% off on the entire order.

We offer multiple ways to pay for your items. We accept most credit card and payment gateways such as PayPal, Apple Pay and Shop Pay. Simply select your payment method at check-out. In addition we also offer Klarna, allowing you to pay in 4 interest-free instalments.

Discount codes are disabled during our sitewide promotions and automatically applied at checkout.

Klarna allows you to pay your purchase in 4 interest-free instalments. There are no additional costs whatsoever.

Klarna is currently only available for our US customers. It will appear as a payment option on our checkout page. When selecting your payment method at checkout, choose Klarna. You will be redirected to the Klarna website and asked to log in (or register if you’re a first-time user). After confirming your payment details, you will be able to complete your order.

Visit the Klarna website here for a comprehensive list of FAQs and their Privacy Policy here.

Yes we do! You can find it here.

Join the idyl club and start collecting points by placing orders. You can redeem the points in your next order. The more you collect the more you save.

It’s simple: create an account here and you’ll be part of the idyl club. Joining the club automatically grants you 100 points.

If you already have an account, you’re automatically enrolled and can start collecting.

Every purchase you make is rewarded with points. You can also earn points by following us on social media, adding your birthday and creating an account.

You get 1 point for every $1 you spend. For every 1000 points you spend, you can save $100.

We also have a $20 voucher for 200 points, $50 voucher for 500 points, $200 voucher for 2000 points, $300 voucher for 3000 points and $400 voucher for 4000 points.

Log in and you will see your points balance displayed at the top of the page.

Points collected from placing an order will appear in your account instantly.

You can find all your activities and codes in the 'Rewards History’.

Redeeming your hard-earned points is easy. Simply log-in and you will have the option to select your reward at checkout and apply your points for a discount. No code needed!

The rewards will only work if the minmum orders value applies:
• $20 off (with minimum order of $100)
• $50 off (with minimum order of $250)
• $100 off (with minimum order of $500)
• $200 off (with minimum order of $1000)
• $300 off (with minimum order of $1500)
• $400 off (with minimum order of $2000)

After selecting your goodie, donation or exclusive service make sure to click on 'Redeem' and then 'View Cart'. Your goodie will be waiting for you in your cart.

Firstly, points cannot be redeemed during promotions or together with another coupon code.

Secondly, make sure you have enough points to select your reward.

Thirdly, did you make sure the minimum order value applies?
• $20 off (with minimum order of $100)
• $50 off (with minimum order of $250)
• $100 off (with minimum order of $500)
• $200 off (with minimum order of $1000)
• $300 off (with minimum order of $1500)
• $400 off (with minimum order of $2000)

You can refer a friend by email, WhatsApp, or via social media. Once signed in, go to Refer a Friend on your dashboard and choose your preferred option so that they can start saving too.

Your friend will receive a dedicated link. As soon as they click on it a pop-up will showcase their code for 15% off. Once their purchase is complete through your link, you'll receive your 15% off code, a true win-win!