Product

Where is idyl jewelry made?

All our jewelry is handcrafted in our atelier in Antwerp (Belgium), the diamond capital of the world.

Does your jewelry wear off after showering or swimming?

Never! We only use solid gold (not vermeil or plated gold) in our jewlery to ensure it stays intact for everyday wear. You don't have to take them off while showering, swimming, sleeping or working out . You can wear our jewelry 24/7 without the jewelry losing its shine or tarnishing in any way.

What is the quality of your diamonds?

We always use the highest quality of diamonds for our jewelry.

D-G colors, VS clarity, excellent cut.

What are lab-grown diamonds and are they genuine and real?

The simple answer is YES!

The only thing that makes a lab-grown diamonds different from natural diamonds is their origin. Lab-grown diamonds are “grown” inside a lab using technology to replicate the natural diamond growing process. The result is a man-made diamond that is chemically, physically, and optically the same as those grown below the earth’s surface.

Lab-grown diamonds are not fakes or cubic zirconias. They have all the same physical and chemical properties of a mined diamond, in fact even experts would need very special equipment only available in gemological laboratories to tell the difference between a mined or a lab-grown diamond.

Do idyl pieces only use lab-grown diamonds?

Yes, lab-grown diamonds are more ethical, and kinder to our planet. They also come at a fairer price.

Can someone tell the difference between a natural and a laboratory grown diamond by sight?

Nope! They would need very special equipment only available in gemological laboratories to tell the difference between a mined or a lab-grown diamond.

Are your diamonds and gold conflict-free?

Yes! Our diamonds are created in a lab, their journey is completely traceable from conception to the piece you proudly wear.

Our traceable gold, also known as ‘green gold’, comes from conflict-free regions, adhering to strict environmental and human rights policies.

Are you using vermeil or plated gold in your jewlery?

Never! Our jewelry is made out of solid gold, ONLY !

Does your gold contains any nickel of zinc?

Our gold is completely zinc-free. Our yellow and rose gold is always nickel-free, while our white gold contains a tiny amount of it.

Is the gold you are using sustainable?

Yes, it is! Our traceable gold, also known as ‘green gold’, comes from conflict free regions, adhering to strict environmental and human rights policies.

Why are you using solid 14k gold?

We use 14k gold because it scratches less and doesn’t bent or wear out as easily as 18K gold. Solid 14k gold comes at a much fairer price without diminishing its aesthetic.

How do I take care of my jewelry?

Our jewelry is made for everyday wear but we would advice to store them in a safe place when not wearing them and to clean them gently using our Care Kit to keep their lustre and shine impeccable.

Sizing & Modularity

I'm not sure what diamond stud size to get?

We recommend going to your favourite idyl earring in our shop. When selecting a diamond stud size, all the pictures will automatically change to showcase the size you selected. Let’s say you selected the medium diamond stud size, you will then see the medium stud size on the model as well as on the product image. This really helps in comparing stud sizes.

Check our handy size-guide on the product page for additional information.

What's the length of your golden chain?

Our idyl solid gold chain can be worn in 3 lengths; choker look, mid-stack or a looser fit - it's adjustable at 15” (37cm), 17”(42cm) and 18” (45cm). Perfect for stacking.

Check our handy size-guide on the product page for additional information.

How does your earring concept works?

Pick a diamond stud size (petite, medium or big) and choose your idyl add-ons to start building your idyl collection. All of our studs fit perfectly into all of our add-ons, so that you can mix and match to create new stacks.

How does your necklace concept works?

The idyl chain is adjustable in 3 lengths (15'',17'',18'') and fits perfectly into all of our add-ons. By having one chain and multiple add-ons you can constantly change your look while using the same base.

Can I wear the add-ons with my own studs or chain?

For earrings; all of our add-ons are made to fit all of our idyl studs perfectly. We can't guarantee your own studs will fit our add-ons.

For necklaces; all of our add-ons are made to go through our idyl chain perfectly. We can't guarantee that the add-ons will go through your own chain.

Orders & Shipping

Where do you ship to?

We ship worldwide and it’s free.

How much is shipping?

Shipping is always on us! We offer free worldwide shipping on all orders

How fast do you ship out orders?

We use DHL Express on all orders. Once your order is placed we are dipatching your package within 24hours and we promise to deliver your jewelry within 7 working days, - we will even try and to do it in 5.

The shipping date (= the date on which your idyl pieces leave our atelier) is mentioned on all product pages depending on stock levels.

I need my package delivered asap, can you help?

If you need your idyl pieces urgently drop us an e-mail (hello@idyl.com) and we will try our best to accommodate your request.

How can I track my order?

You can track your order through the DHL link that you have received by email. If you have any problem whatsoever, drop us a line at hello@idyl.com and we will make sure to help you out.

Is my shipment insured?

Yes, always. You can relax, all our shipments are 100% insured by us.

Is a signature required upon delivery?

Yes. For security reasons all our shipments require a signature upon delivery.

Can I cancel or update my order?

Of course! Get in touch and we’ll take care of the rest. (hello@idyl.com)

Returns & Exchanges

Can I return or exchange my piece and will I be refunded?

Of course! At idyl we offer a no questions asked return policy. You are allowed to exchange or return your pieces 30 days from delivery. Just make sure that the items are returned unworn and in the original packaging.

Are returns or exchanges free?

Yes! Returns or exchanges are always on us! You won't have to pay any shipping fee and will be fully refunded as soon as we receive your package.

How do I initiate a return or exchange?

Send us an e-mail with your order number to hello@idyl.com and we will provide you with a return label and the shipping insturctions.

When can I expect my refund?

The full amount of your return will be refunded within a maximum of 5 days after receiving the piece in our atelier for verification.

Do you offer extended holiday returns?

Orders placed from November 11th, 2022 until December 19th, 2022 are eligible for our extended holiday return policy, which allows you to return unworn pieces in their original packaging within 60 days. Orders placed after this specific period are eligible for our 30-day "no question asked return policy".

Duties & Taxes

Will I be charged duties and taxes?

You won't be charged any duties or taxes in the following countries:


- United States
- Canada
- Australia
- United Kingdom (England, Wales, Schotland & Northern Ireland)
- European Union (VAT included)
- Switzerland
- Norway
- Iceland
- Monaco

For all other countries:
If you’re ordering to any other country not listed here above, you may have to pay taxes and duties upon delivery.

I’m not seeing the correct currency, how do I change that?

US: Click here for our website in US DOLLARS ($US).
All duties & taxes are included.

Canada: Click here for our website in CANADIAN DOLLARS ($CA).
All duties & taxes are included.

EU: Click here for our website in EU EUROS (€).
All duties & taxes are included.

UK: Click here for our website in POUND (£).
All duties, taxes and VAT are included.

Australia: Click here for our website in AUSTRALIAN DOLLARS (AU$).
All duties & taxes are included.

Switzerland, Norway, Iceland, Monaco: Click here for our website in EU EUROS (€).
All duties & taxes are included.

*All other countries: Click here.

Warranty & Certificate

What is your Warranty policy?

For every idyl piece, you get a 2 year warranty for any manufacturing defects. This does not cover damages caused by accidents, scratches arisen from normal
wear, neglect or improper use.

Oops… I think something is broken! Can you help?

Never fear, we are here. Drop us a line (hello@idyl.com).

Do you offer a Diamond certificate?

Every jewelry purchase is always accompanied by a certificate of authenticity stating that your idyl piece has passed a thorough quality control, is genuine and made out of sustainable materials.

Holliday Gifting

Will my order arrive on time for Christmas

You order is guaranteed to arrive on time for Christmas. Once ordered we promise to deliver your jewelry within 7 working days - make sure to order on time!

Can I have my order gift-wrapped?

Of course! We offer free sustainable gift wrapping and the option to add a personalized handwritten note. Let us know about any specific comments or requests in the designated field in the cart.

Not sure what to gift?

Make sure to check our sets here, they are curated by our in-house stylists. We made sure to include something for everyone.

Do you offer gift cards?

Absolutely! We offer digital gift cards and they arrive immediately via email. You can print it out or forward it to the recipient. Our gift cards can be used towards any product without every expiring.

Promotions & Sales

Can I combine discounts or my idyl club vouchers ?

Our promotion cannot be combined with any your idyl club vouchers, other discount codes or offers.

Can I return or exchange my pieces during the promotion ?

Of course! At idyl we offer a no questions asked return policy. You are allowed to exchange or return your pieces 30 days from delivery. Just make sure that the items are returned unworn and in the original
packaging. Should you return an item and the remaining value of the order falls below the threshold, your 20% off will no longer be valid and retrogress to 10% off on the entire order.

Do you offer extended holiday returns?

Orders placed from November 11th, 2022 until December 19th, 2022 are eligible for our extended holiday return policy, which allows you to return unworn pieces in their original packaging within 60 days. Orders placed after this specific period are eligible for our 30-day "no question asked return policy".

Payments

What payment methods do you accept?

We offer multiple ways to pay for your items. We accept most credit card and payment gateways such as PayPal, Apple Pay and Shop Pay. Simply select your payment method at check-out. In addition we also offer Klarna, allowing you to pay in 4 interest-free instalments.

Will my discount code work during promotions?

Discount codes are disabled during our sitewide promotions and automatically applied at checkout.

What is Klarna?

Klarna allows you to pay your purchase in 4 interest-free instalments. There are no additional costs whatsoever.

How do I use Klarna?

Klarna is currently only available for our US customers. It will appear as a payment option on our checkout page. When selecting your payment method at checkout, choose Klarna. You will be redirected to the Klarna website and asked to log in (or register if you’re a first-time user). After confirming your payment details, you will be able to complete your order.

Where can I find out more about Klarna?

Visit the Klarna website here for a comprehensive list of FAQs and their Privacy Policy here.

Loyalty Club

Does idyl have a loyalty club?

Yes we do! You can find it here.

How does the idyl club work?

Join the idyl club and start collecting points by placing orders. You can redeem the points in your next order. The more you collect the more you save.

How do I join the idyl club?

It’s simple: create an account here and you’ll be part of the idyl club. Joining the club automatically grants you 100 points.

If you already have an account, you’re automatically enrolled and can start collecting.

How do I earn points?

Every purchase you make is rewarded with points. You can also earn points by following us on social media, adding your birthday and creating an account.

How much are my points worth?

You get 1 point for every $1 you spend. For every 1000 points you spend, you can save $100.

We also have a $20 voucher for 200 points, $50 voucher for 500 points and $200 voucher for 2000 points.

Where can I find my points?

Log in and you will see your points balance displayed at the top of the page.

Points collected from placing an order will appear in your account instantly.

Where can I see previous points earned and/or spent?

You can find all your activities and codes in the 'Rewards History’.

How do I redeem points for vouchers?

You can redeem your points for a voucher or select goodies. Paste the code in the designated box at the bottom of the cart and your discount will be applied automatically.

For vouchers/coupon codes, minmum orders apply.

Here are the guidelines:
• $20 off (with minimum order of $100)
• $50 off (with minimum order of $250)
• $100 off (with minimum order of $500)
• $200 off (with minimum order of $1000)

How do I redeem points for goodies?

After selecting your goodie, donation or exclusive service make sure to click on 'Redeem' and then 'View Cart'. Your goodie will be waiting for you in your cart.

Why is my coupon/voucher not working?

Points cannot be redeemed during promotions or together with another coupon code.

For goodies, make sure to also have jewelry in your cart, as that is a requirement for redeeming goodies.

For vouchers/coupon codes, here are the guidelines:
• $20 off (with minimum order of $100)
• $50 off (with minimum order of $250)
• $100 off (with minimum order of $500)
• $200 off (with minimum order of $1000)

Can I refer a friend?

You can refer a friend by email, WhatsApp, or via social media. Once signed in, go to Refer a Friend on your dashboard and choose your preferred option so that they can start saving too.

Your friend will receive a dedicated link. As soon as they click on it a pop-up will showcase their code for 15% off. Once their purchase is complete through your link, you'll receive your 15% off code, a true win-win!