FAQ
How can we help?
How does the idyl club work?
Create and account and start collecting points by placing orders. You can redeem the points in your next order. The more you collect the more you save.
How do I join the idyl club?
It’s simple: create an account here and you’ll be part of the idyl club. Joining the club automatically grants you 100 points.
If you already have an account, you’re automatically enrolled and can start collecting.
How do I create an account?
Select 'Join Now' here. After you create an account you'll receive an email to activate your account (make sure to check your junk/spam folder). Once the account is activated you can always look back on your points.
I've already purchased without an account, can I get my points?
Of course! Just create an account with the same email you've place the orders with. Once you activated your account, go back to this page and your points will be there.
How do I earn points?
Every purchase you make is rewarded with points. You can also earn points by following us on social media, adding your birthday and creating an account.
How much are my points worth?
You get 1 point for every $1 you spend. For every 1000 points you spend, you can save $100.
We also have a $20 voucher for 200 points, $50 voucher for 500 points, $200 voucher for 2000 points, $300 voucher for 3000 points and $400 voucher for 4000 points.
Where can I find my points?
Log inand you will see your points balance displayed at the top of the page.
Points collected from placing an order will appear in your account instantly.
Where can I see previous points earned and/or spent?
You can find all your activities and codes in the 'Rewards History’.
How do I redeem points for vouchers?
You can redeem your points for a voucher or select goodies.
Go to 'Redeem Points' , select a voucher that is elgible to you and copy the code. Paste the code at checkout and your discount will be applied automatically.
The voucher will only work if the minmum orders value applies:
Here are the guidelines:
• $20 off (with minimum order of $100)
• $50 off (with minimum order of $250)
• $100 off (with minimum order of $500)
• $200 off (with minimum order of $1000)
• $300 off (with minimum order of $1500)
• $400 off (with minimum order of $2000)
How do I redeem points for goodies?
After selecting your goodie, donation or exclusive service make sure to click on 'Redeem' and then 'View Cart'. Your goodie will be waiting for you in your cart.
Can multiple codes be combined? Can I use my points as well as a promotion or promo code?
Points cannot be redeemed during promotions or together with another coupon code.
Why is my coupon/voucher not working?
Points cannot be redeemed during promotions or together with another coupon code.
Did you make sure the minimum order value applies?
• $20 off (with minimum order of $100)
• $50 off (with minimum order of $250)
• $100 off (with minimum order of $500)
• $200 off (with minimum order of $1000)
• $300 off (with minimum order of $1500)
• $400 off (with minimum order of $2000)